We do not offer returns but if you ever have an issue with a product we would love to make it right!

We do require the return of said product for further inspection on what went wrong to prevent any future occurrences! We must receive the product within 30 days of a complaint and once we have have it returned for inspection we will happily replace the item with the same or price equivalent item of your choice!

Due to the delicate quality of our luxury candles we only make shipments Monday’s-Wednesdays to reduce the amount of time our products sit at the warehouse or on a delivery truck.

Items damaged during shipping will be replaced within 7 days of photographic proof. Please email any damages to copperwaxco@gmail.com or give us a call with any questions.

Phone: 531-500-0322

Picture this: a hot sunny day, the warmth enveloping everything in its glow. Just like how the sun's rays can affect us, our products too can soften or melt during transit in extreme heat. While we take extra care with insulated packaging, and timely shipments, some items may still succumb to the heat. So, if you find your items have softened, simply pop it in the fridge for 30 mins to restore its original form. 

*Remember to let your products cool down for a delightful unboxing experience!

*Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. We cannot accept returns or issue refunds for melted products.